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Job Details
Company Baltic Training Services
Job Title: IT Support Apprentice
Job Category: Helpdesk / Technical Support
Job Description:
Did you know The Rolling Stones created and produced the Microsoft Operating systems official theme song in 1995? Baltic Training and Akita Systems Limited are delighted to be recruiting for an IT Support Apprentice to join their evolving team of technical experts based in South East England, Kent. Established in 1996, Akita are an expanding business to business IT products and services company and provide first class support to their clients and staff, they even have their own in-house chef. As a business they specialise in areas such as hosted servers, virtual desktops, hosted email and hosted applications with particular regard to CRM and SharePoint. About Apprenticeships: A wise man once said, "The bigger the challenge, the bigger the opportunity to grow." Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and break down barriers and develop your IT knowledge and skills with the objective of securing employment in the IT industry. With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in a way that supports you, while you develop the skills you need to be successful in one of the fastest growing sector in the UK. Duties: You will be working alongside existing experienced staff and be mentored and trained to carry out the duties including but not limited to: * First point of contact for incoming helpdesk calls and provide first line support to customers. * Record all relevant technical information and use a helpdesk ticketing system * To assist with the setting up, maintenance and repair of computer linked and computer related equipment * To drive to delivery points to pick up equipment Training to be provided: * Level 3 Diploma in ICT Professional Competence * Level 3 Advanced Diploma in ICT Systems and Principles * Networking Fundamentals * Mobility and Device Fundamentals * Cloud Fundamentals * Coding and Logic * Business Processes * External Assessment, Synoptic Project and Overview Skills and Qualifications required: * The candidate will be required to hold a UK Driving Licence and have access to own vehicle. * Excellent attention to detail * Good communication skills and confident * A strong passion for IT * Good time keeping skills * Working within deadlines * Prioritising work load * 5 GCSE's A-C grades, including Math's and English. The future is bright: Upon completion of the Apprenticeship, there are real progression opportunities available. Along with your employer, you may decide to progress onto our Level 4 programme and take your training even further. Salary, hours and benefits: * £212 per week (£5 an hour) * Monday-Friday (42.5 hours per week inclusive 1 hour lunch break) * 32 days holiday (inclusive bank holidays) Location and Travel: This role is located in Wrotham, Kent close to the M20/M26. About Baltic Training: Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech driven training solution. We know there are dynamic, eager, young people out there. Young people who love this fast moving world, just as much as we do. They just need to transform that passion into the skills that employers need. So that's exactly what we help them to do. If this sounds like the role for you, get in touch! When we receive your application, the Recruitment Consultant for your area will be in touch to guide you through the next stage of the application process. Good luck and we hope to hear from you soon!

Employment type: Permanent
Salary/Hourly Rate: From: 212 To: 212 £ GB
Min. Qualifications:
Min. Experience (Years): Unspecified
Job Location: Wrotham - UK
Post Date: 09 Jan 2018
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