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Job Details
Company Supertemps Ltd
Job Title: Technical Support Engineer
Job Category: Helpdesk / Technical Support
Job Description:
Technical Support Engineer This is an exciting opportunity to join an enthusiastic and dynamic team which offers the successful candidate opportunities for ongoing development and training. An exciting and innovative ICT provider that drives innovation from flexible managed services through reliable wireless networks to integrated managed network infrastructure solutions who give customers greater choice and underpin their success. The job role: They are looking to recruit a highly service focused 1 st and 2 nd line technical support engineer to support and maintain their UK based customer managed services contracts, installations and service desk. The successful candidate will have an advanced level of knowledge and experience in network, VOIP and security. In addition project management and planning skills are required with proven experience of managing technically complicated roll-outs across multi-user sites. An in-depth understanding of and experience in network management of Cisco, Solar winds, NetXMS, HP Procurve, Ruckus, Meraki, Polycom and Mitel range of products. As the Technical Support Engineer your main duties will include: 1 st & 2 nd line technical support of voice, data and video networks Fault finding through to resolution and customer satisfaction Producing documentation, reports and diagrams plus record keeping Technical installation, testing and support delivering server load balancing, voice, video and data services Service Desk support and holiday cover, following ITIL processes Management of voice and data network backups to reduce impact of hardware failure. Providing 24hr on-call support by rotation As the Technical Support Engineer you will have the following skills and experience : Cisco CCNA - essential Cisco CCNP - desirable Advanced Cisco ASA firewall -desirable Prince 2 Project Management -desirable ITIL Foundation - desirable IT degree level or similar IT qualification is essential To succeed in the role of Technical Support Engineer, the following skills and attributes are key: Excellent customer service skills, including written and oral communication Proven experience in an networking/IT environment Ability to work alone & within a small team Pride in themselves and their work. Highly organized with ability to work under pressure to meet strict deadlines and SLA's Analytical and detail conscious C ompany benefits include pension, healthcare, life assurance, 20 days holiday, increasing to 25 days with length of service, childcare vouchers, cycle scheme, performance bonus. Thank you for viewing our vacancy for Technical Support Enginner, St Asaph. For more information about this or any of our other vacancies please contact S2 Recruitment, who recruit for IT and Executives positions throughout North Wales and the UK.

Employment type: Permanent
Salary/Hourly Rate: From: 21000 To: 21000 £ GB
Min. Qualifications:
Min. Experience (Years): Unspecified
Job Location: St Asaph - UK
Post Date: 06 Feb 2018
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