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Company Dupen Recruitment Services
Job Title: German speaking Helpdesk Support Analyst (Electronics / IT)
Job Category: Helpdesk / Technical Support
Job Description:
Bilingual (German & English) Technical Support Analyst / Helpdesk: Electronics / IT / Mechanics / Electromechanical - This well-established international systems company seeks a technically-minded, customer-focused candidate to join their busy UK service desk. The role focuses on supporting a range of specialist hardware systems (scanning, imaging) for a wide client base, with a focus on clients in Germany. This is a great opportunity to join a professional, structured and fast-paced environment where you can develop your technical skills. Note: candidates must have a current valid passport. Although this isn’t a role involving travel, there will be initial training (likely 1-2wks) at a site in France, so a passport will be required. Support Analyst – the Role: * This role will see you supporting a range of advanced scanning and imaging devices, providing customer service and support through telephone, email and CRM. * Maintain and increase product knowledge on applicable products / applications via training, documentation and personal research * Working to a ticketing system, log issues and resolutions thoroughly in the CRM * Submit proposed solutions to basic issues in knowledge base and internal / external documentation Support Analyst – the Person: The client is seeking a professional and confident candidate (with fluency in German and English), with strong customer service skills who is seeking a career role where they can settle and learn more. The company is well-structured and offers career options for the future. As a base-level, candidates must be technically-minded; people who enjoy technology / IT and electronics, and ideally have some experience of electrical engineering, or electro mechanics, with perhaps some IT exposure, either through work history, or a higher education course, or even through hobby work. Any imaging experience useful. Desirable IT experience covers: Strong PC and server hardware and software skills – e.g. Windows Desktop and Server; networking, inc. routers, hubs, switches, TCP/IP, LANs. Support Analyst – Training: The client offers full training. This will likely include a week at their manufacturing site in France, with ongoing training throughout your career, provided through their dedicated training team. All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. The company offers room for career advancement. Salary £23k-£25k + range of benefits. Services advertised by Dupen are those of an Agency.

Skills: Fluent German. As a base-level, candidates must be technically-minded; people who enjoy technology / IT and electronics, and ideally have some experience of electrical engineering, or electro mechanics, with perhaps some IT exposure, either through work history, or a higher education course, or even through hobby work. Any imaging experience useful.
Employment type: Permanent
Salary/Hourly Rate: From: 23000 To: 25000 £ GBP
Min. Qualifications:
Min. Experience (Years): Unspecified
Job Location: Stevenage - Hertfordshire - UK
Post Date: 13 Feb 2018
 
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