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Company : First Source Solutions UK Ltd
Job Title : IT Support Engineer
Job Category / Job Sector : Technical Support
Job Reference : _2178
Job Description :
Job Purpose:

To provide technical IT support to staff and management to help them resolve software and hardware problems with Thin Clients, desktop PC`s, Laptops, Servers, Firewalls, Routers and Switches.

Job scope:

To support the IT infrastructure for our contact centre in Cardiff. Liaise with vendors for ensuring service availability is met as per the client requirements. Adhere to ITIL based IT policies and procedures for IT Service Management

Key Accountabilities:
-Respond to enquiries from staff and management to help them resolve any hardware or software problems.
-Maintain appropriate records of all logged issues.
-Support users in the use of IT equipment by providing appropriate coaching/training and advice.
-Be involved in the maintenance of a list of suppliers/sub-contractors that may be required to assist in the resolution of more complex technical problems; arrange support as appropriate by liaison with the suppliers.
-Have input to recommending suitable software/hardware where these may improve performance.


Qualifications, experience & skills:

Candidates should have
- Third level I.T. qualification or 1+ years` experience in an I.T. Support role
- Proven experience / knowledge in MS Windows, Server & MS Office.
- Experience / knowledge of Desktop / Server / Laptop hardware
- Experience of networking
- Strong technical / troubleshooting skills
- Experience working in a helpdesk environment

Personal Qualities:

-Has the ability to assist in the support of 400+ desktops
-Ability to manage resources and systems.
-Strong communication and interpersonal skills.
-Ability to work well as part of a team as well as own initiative.

Whilst this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Skills (Years Experience) :
Language Requirements :
Employment Type :
  • Permanent
Salary/Rate : From: 19000  To: 21000 £ GB per year
Other Information
Min. Qualifications :
Min. Experience (Years) : Unspecified
Job Location : Cardiff - UK
Post Date : 10 Jan 2018
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