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Company : Baltic Training Services
Job Title : Apprentice Technical Support Agent
Job Category / Job Sector : Helpdesk / Technical Support
Job Reference : JO-1801-5320
Job Description :
Interested in starting an exciting career within Technical Support? Then look no further!

Baltic Training and Simitive are thrilled to be recruiting for an Apprentice Technical Support Agent to join their existing team based at the heart of Bristol City Centre. As a Global Leader in Organisational Effectiveness they offer simple, intuitive and innovative solutions to organisations across the education sector and local governments.

With a track record of investing into Apprentices, Simitive are expanding their team of technical experts with this fantastic opportunity to kick start your career in the IT industry!

About Apprenticeships :
"Tell me and I forget. Teach me and I remember. Involve me and I learn." Apprenticeships are built around this principle. Not only do our apprentices learn faster and earn money at the same time, they gain invaluable workplace experience.

When it comes to apprenticeships, research shows that apprentices can earn up to £4,000 more per year than their peers. Alongside this, all apprentices are entitled to other benefits such as pension and national insurance contributions, and also paid holiday entitlement. If you are ready to earn more, you are ready to start an apprenticeship with Baltic Training.

Duties:
You will be working alongside existing staff and will be mentored and trained to carry out the following duties:

* Ensure that all Support Processes and Procedures are adhered to.
* Work with the Support Team to ensure client portals are maintained to an appropriate level with up to date and relevant help and FAQ sections.
* Ensure all support calls and emails from clients are responded to appropriately, professionally and within Company SLAs.
* Provide support with Client data migration and on-boarding process.
* Ability to provide exhaustive and complete troubleshooting before escalation and ensuring all escalation procedures are adhered to.

Training to be Provided:

* Level 3 Advanced Apprenticeship in Software Development
* BCS Level 3 certificate in Software Development Context and Methodologies ( part 1 & 2)
* BCS Level 3 certificate in Programming (Part 1, 2 & 3)
* Level 2 Functional Skills (English, maths and ICT)

Skills and Qualifications required:

* A passion for Development.
* Knowledge in HTML, CSS, Python or Java would be beneficial.
* Ability to use own initiative.
* Technically minded.

The future is bright:
Upon completion of the programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our Level 4 programme and take your training even further.

Salary, hours and benefits :

* £150 per week
* Full time (37.5 hours per week)

Location and Travel:
This role is located in central Bristol, accessible via local bus and train routes.

About Baltic Training :
Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech-driven training solution. We know there are dynamic, eager, young people out there. Young people who love this fast moving world, just as much as we do. They just need to transform that passion into the skills that employers need. So that's exactly what we help them to do.

If this sounds like the role for you, get in touch! When we receive your application, the Recruitment Consultant for your area will be in touch to guide you through the next stage of the application process.

Good luck and we hope to hear from you soon

Skills (Years Experience) :
Language Requirements :
Employment Type :
  • Permanent
Salary/Rate : From: 150  To: 150 £ GB per week
 
Other Information
 
Min. Qualifications :
Min. Experience (Years) : Unspecified
Job Location : Bristol - UK
Post Date : 12 Jan 2018
 
 
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